Substitution Policy
We reserve the right to substitute gift basket products for others of equal or greater value.
Return Policy
At Green & Green, we care about your satisfaction and we want you to be happy with your purchase. If your Green & Green gift arrives damaged, we will be happy to replace it. Please contact us within 48hours of delivery and we will make the necessary arrangements. An authorisation code is required from Green & Green for your return.
Intact food baskets are not returnable due to health and safety concerns.
Merchandise must be returned by the recipient to
Green & Green | Gifts with Flair
Unit 1 - 1122 SW Marine Dr
Vancouver, BC
V6P 5Z3
Canada
Refund is given only to the purchaser.
If you have any questions about our return policy, please contact us at 604-689-5027.
Shipping Policy
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Possible Additional Fees
Incorrect Address:
It is our policy to always contact recipients to ensure the correct address has been provided. When the shipping address provided is wrong, there will be an “Incorrect Address” charge incurred. This will be reflected on a separate invoice and can range from $5 for Vancouver delivery to $15 for out-of-town delivery.
*Note: this does not apply if the recipient requests delivery to a different address (e.g. he prefers it to be sent to his office instead of his home).
Multiple Trips for Local Deliveries:
If the shipping company is unable to deliver your gift and multiple trips are made, there will be a $10.50 charge for each attempt.
*Note: this scenario is rare; however it does occur if the business hours of the recipient are non-standard working hours. Please advise us if you know that they keep non-standard hours.
Box Fee:
Because we do our utmost to ensure your gift arrives safely, we box and pack all out-of-town deliveries to protect them during shipping. There is consequently a $7.50 charge already included in your shipping cost to cover these materials.
Out-of-Town Residential Deliveries:
For out-of-town deliveries to a residence, there is a $2.50 “Residential Fee” charged by the delivery company. To avoid this fee, please provide a business address for the recipient if available.
Delivery Policy
We will contact the recipient to confirm on delivery address and to ensure that recipient will be home to accept the delivery or grant access to unit. In the case when recipient/customer request to leave gift at door, the recipient/customer will assume all liability. We will not be held responsible for missing or faulty product due to this request.
We are not able to guarantee delivery at a specific time. You may request a time frame in the delivery instruction box when placing an order, and we will do our best to accommodate your request.
Pickup in store option also available.
Estimated Transit Time within Canada via Ground Courier
| Province | Major Centers | Rural Address |
|
BC/Alberta |
1-2 days |
2-4 days |
|
Saskatchewan/Manitoba |
2-3 days |
3-5 days |
|
Ontario / Quebec |
3-5 days |
5-7 days |
|
Newfoundland Nova Scotia New Brunswick Prince Edward Island |
5-7 days |
7-10 days |
|
Yukon & Northwest Territories |
7-10 days |
7-16 days |
USA
Transit time for the US varies from State to State. Our associates will telephone you with a delivery cost.
Same-day Delivery Estimated Rate:
Greater Vancouver Areas & Richmond - $11.75
University Endowment Lands - $22.50
Burnaby, New Westminster - $16.50
Delta - $19.50
North Vancouver - $21.00
Coquitlam, Port Coquitlam, Port Moody - $24.60
Langley Township, Surrey - $28.00
For all other locations, please contact us for estimate.